PRIVACY POLICY

Effective Date: April 2018

This Privacy Policy applies to the website www.hotelontiveros.cl, owned and operated by Hotel Ontiveros. It describes how we collect and use information — including personal data — you provide via the site. It also explains your options regarding the use of your data and how you can access, update, or delete that information.

 Data Collection

Personal data you may provide:

  • Full name

  • Email address

  • Phone number

  • Postal address

  • Credit card information (type, number, cardholder name, expiry date, security code)

  • Stay details (check-in/check-out dates, special requests, service preferences)

  • Marketing preferences, survey participation, promotions, and contests

Data collected automatically:

  • Language preference

  • IP address

  • Geographic location

  • Device settings and operating system

  • Log data, browsing history, booking ID

  • User agent (browser and version)

  • Visit outcome (reservation, cancellation)

  • Cookies (see our cookie policy for details)

 Purposes of Data Processing

We use your personal data for the following purposes:

A. Reservations: To process and manage online bookings.
B. Customer Service: To provide assistance and support.
C. Reviews: To invite you to leave feedback about your stay.
D. Marketing: To send promotional emails, newsletters, and offers (with an unsubscribe option).
E. Other Communications:

  • Responding to inquiries

  • Sending booking reminders

  • Sending satisfaction surveys

F. Analytics and Improvements: For research, service enhancement, and user experience optimization.
G. Security and Fraud Prevention: To detect and prevent fraud or other unlawful activity.
H. Legal Compliance: To fulfill legal obligations, handle claims or regulatory requests.

 Legal Grounds for Processing

  • Purposes A and B: Fulfillment of a contract with you

  • Purposes C to H: Legitimate interest of the Hotel, ensuring your rights and freedoms are respected

  • Direct marketing: Only with your consent where legally required

You may withdraw your consent at any time by contacting:
 reservas@hotelontiveros.cl

 Data Retention

We retain your personal data as long as necessary to:

  • Provide services

  • Comply with legal obligations

  • Resolve disputes

  • Prevent fraud

All retained data is protected under this Privacy Policy.

 Your Choices and Rights

You have the right to:

  • Request a copy of your personal data

  • Correct inaccurate or outdated information

  • Request deletion, restriction, or object to data processing

  • Request data portability to a third party

  • Withdraw consent at any time (where applicable by law)

To exercise these rights, contact us at:
 reservas@hotelontiveros.cl

Questions or Complaints

If you have any questions, concerns, or wish to file a complaint, please contact:
 reservas@hotelontiveros.cl
You may also contact your local data protection authority.

 Changes to This Policy

We may update this Privacy Policy over time. If significant changes affect your rights, we will notify you before they take effect.